COURSE DESCRIPTION
TOPIC OUTLINES:
- What Is Conflict?
- Sources of Conflicts
- Conflict Management Styles
- Acquiring Conflict Resolution Skills
- Dealing with Difficult People
PERFORMANCE GOALS
- Communication in the appropriate language will improve 50%
- Interpersonal relationship will improve 60%
- Stress level in the organization will decline by 50%
- Problems of unethical values will be satisfactorily avoided 80%
- Respect and cooperation at workplace will increase by 50%
Course Features
- Lectures 7
- Quiz 0
- Duration 3 weeks
- Skill level All levels
- Language English
- Students 60
- Assessments Yes
